In this video tutorial discover simple ways to deal with difficult people in your life... It's true that confrontation often leads to nastiness, but it doesn't have to be that way. Sometimes, the best way to diffuse a difficult situation is to avoid the confrontation altogether. Other times, the most effective thing you can do is walk away and not look back. However, in other situations, confrontation is the only option available to you. In those cases, you'll need to learn how to do it effectively... and safely.
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